每天與孩子練習的 溝通指南.四步驟道歉法.代替「我不知道」
Accountable Talk 溝通指南
這份指南收錄了有理有據對話(Accountable Talk)的常用句型,幫助在討論時進行有效且具建設性的溝通。
同意(AGREE)
- I USED TO THINK ___ BUT NOW I THINK...(我以前認為___,但現在我認為...)
- I AGREE WITH ___ BECAUSE...(我同意___,是因為...)
- AFTER YOU SAID ___ IT MADE ME REALIZE...(在您說了___之後,這讓我意識到...)
- I FEEL THE SAME WAY BECAUSE...(我有同感,是因為...)
- I AGREE, BUT I ALSO THINK...(我同意,但我也認為...)
- I WOULD ARGUE THE SAME THING...(我也會主張相同的事情...)
不同意(DISAGREE)
- I SEE YOUR POINT, BUT...(我明白您的觀點,但是...)
- I THINK MY ANSWER IS CORRECT BECAUSE...(我認為我的答案是正確的,因為...)
- I SEE IT DIFFERENTLY BECAUSE...(我有不同的看法,因為...)
- I DISAGREE WITH ___ BECAUSE...(我不同意___,因為...)
- I'M NOT SURE I AGREE WITH WHAT ___ SAID BECAUSE...(我不確定我是否同意___所說的話,因為...)
- I RESPECTFULLY DISAGREE...(我禮貌地表示不同意...)
澄清與釐清(CLARIFY)
- I DIDN'T UNDERSTAND WHAT YOU SAID ABOUT...(我不太理解您所說關於___的部分...)
- I HAVE A QUESTION ABOUT...(我有一個關於___的問題...)
- I'M NOT QUITE CLEAR ON...(我對___原由不是很清楚...)
- COULD YOU BE MORE SPECIFIC ABOUT...(您可以針對___說得更具體一點嗎?)
- I'M CONFUSED ABOUT...(我對___感到些許困惑...)
- WILL YOU SAY THAT PART AGAIN?(您可以把那部分再說一次嗎?)
引導與提問(PROMPT)
- DO YOU HAVE A DIFFERENT IDEA?(您有不同的想法嗎?)
- DO YOU HAVE ANY IDEAS ABOUT...(您對於___有任何想法嗎?)
- HOW DO YOU FEEL ABOUT...(您覺得___怎麼樣?)
- HAS YOUR THINKING CHANGED?(您的想法改變了嗎?)
- WE HAVEN'T HEARD FROM YOU...(我們還沒有聽到您的想法...)
- DO YOU HAVE SOMETHING YOU WANT TO SHARE?(您有什麼想要分享的嗎?)
- WHAT ARE YOU THINKING?(您此時的想法是什麼呢?)
- DO YOU HAVE SOMETHING TO ADD ON?(您有什麼想要補充的嗎?)
- WHAT'S YOUR OPINION?(您的意見是什麼?)
補充與延伸(ADD-ON)
- IN ADDITION, I ALSO THINK...(此外,我也認為...)
- I'D LIKE TO ADD ON TO ___'S THINKING...(我想要為___的想法做點補充...)
- I CAN CONNECT WITH...(這點讓我想起...)
- ADDING ON TO WHAT ___ SAID, ...(接續___剛才所說的,...)
- I'D LIKE TO PIGGYBACK OFF OF ___(我想要接續___的想法進一步延伸...)
- AN EXAMPLE OF THAT IS...(一個例子是...)
解釋與說明(EXPLAIN)
- CAN YOU EXPLAIN THAT ANOTHER WAY?(您可以用另一種方式來解釋嗎?)
- I'D LIKE MORE INFORMATION ABOUT...(我想要了解更多關於___的資訊...)
- HOW DO YOU KNOW YOUR THINKING IS CORRECT?(您怎麼知道您的想法是正確的?)
- CAN YOU PROVE THAT?(您可以證明那點嗎?)
- CAN YOU SHOW IT A DIFFERENT WAY?(您可以換個方式展示或呈現它嗎?)
- WHERE DID YOU FIND THAT ANSWER?(您是在哪裡找到那個答案的?)
四步驟道歉法(The 4-Step Apology)
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- I am sorry for ________.(我很抱歉因為________。)
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- That made you feel ____.(這讓您感到____。)
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- Next time I will ________.(下一次我會________。)
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- How can I make it better?(我該如何做讓事情好轉?)
用這些話代替「我不知道」(Instead of "I Don't Know")
- May I please have more information?(可以請您提供更多資訊嗎?)
- May I have some time to think?(我可以有一些時間思考嗎?)
- Would you please repeat the question?(可以請您重複一次問題嗎?)
- Where could I find more information?(我可以在哪裡找到更多資訊呢?)
- May I ask a friend to help?(我可以請朋友幫忙嗎?)
